Privacy policy for the SuperHospitality Staff Tasks app.

1. Scope and purpose

The Staff Tasks app is a business operations tool. It is intended for authorized hotel staff, supervisors, and operational personnel using SuperHospitality as part of their work. It is not intended as a general consumer application.

2. Information the app may process

• Staff account information, such as name, work email, work mobile number, hotel, organization, and role metadata.
• Authentication, session, and security information, such as push token, permission state, session state, and app version metadata.
• Operational workflow data, such as tickets, tasks, room numbers, booking references, assignment changes, and staff-entered notes.
• Technical and diagnostic information used for troubleshooting, reliability, abuse prevention, and support.

3. How we use information

• To authenticate staff and manage secure access.
• To route tasks, escalations, and urgent alerts to the correct team member.
• To support duty-session workflows such as punch in and punch out.
• To maintain service reliability, investigate issues, and improve platform security.

4. Permissions and device capabilities

The app may request or expose notifications, full-screen alert access, draw-over-apps access, battery optimization exemption prompts, camera access for QR scans, and microphone access where a released staff workflow requires it. These capabilities are intended only for operational use.

5. Sharing and disclosure

We do not sell personal information. Information may be disclosed to the relevant hotel or property operator, to service providers that operate infrastructure or notifications, or where required by law or necessary to protect users and systems.

6. Retention and security

We retain information for as long as reasonably necessary to operate the service, maintain security and audit trails, support hotel operations, and comply with legal or contractual obligations. We use administrative, technical, and organizational measures designed to protect information, but no method of storage or transmission can be guaranteed as completely secure.

7. Requests and contact

Authorized users and hotel customers may contact us regarding correction, deletion, restriction, access, or deactivation requests. Because the app is usually managed in a hotel-employment context, some requests may need to be coordinated through the relevant hotel or administrator.

Support form: Open support form