Privacy policy for guest registration and AI concierge services.

1. Scope and guest context

SuperHospitality may provide guest-facing registration, messaging, and AI concierge experiences for participating hotels. These experiences are intended to help guests communicate service requests and receive stay-related support.

2. Information we may process

• Guest name, mobile number, room number, and booking-linked identifiers needed to validate access and associate the request with a stay.
• Messages, voice notes, or service-related requests sent through supported channels such as web chat or WhatsApp.
• Guest-service context such as booking window, hotel name, or room-related support metadata.
• Technical information used for session handling, fraud prevention, rate limiting, troubleshooting, and service reliability.

3. How we use guest information

• To register an eligible guest for supported digital concierge services.
• To provide service-related messaging, assistance, and task routing during the guest's stay.
• To help hotel staff fulfill guest requests and maintain service records.
• To protect the platform against abuse, spam, fraud, or unauthorized use.

4. No-spam commitment

Contact details you provide during guest registration are used solely for stay-related service delivery and operational communication during the period of your stay at the hotel. We do not send unrelated promotional or marketing messages through this registration flow. Concierge messaging is active only while you have an active booking at the relevant hotel. Messages sent through this channel are limited to service responses, task updates, and hotel support related to your current stay. Once your stay ends, this service channel is no longer active for that booking.

5. Sharing and disclosure

Guest information may be made available to the relevant hotel, authorized hotel staff, communication providers used to deliver concierge messages, and service providers that host or secure the platform. We do not sell guest personal information.

6. Retention and security

Active concierge messaging is associated with your booking period. Once your stay ends, active service messaging through this channel ceases. We retain guest registration records and service history for as long as reasonably necessary to support hotel operations, address disputes, maintain security records, and comply with applicable legal obligations. You may contact us or the relevant hotel to request access, correction, or deletion of information associated with your stay. We use measures designed to protect information, but no storage or transmission system can be guaranteed to be completely secure.

7. Requests and contact

If you have a question about your information, or want to request access, correction, or deletion where applicable, you may contact us directly or ask the relevant hotel to coordinate the request.

Support form: Open support form